My Booth

• Can I have a booth without the chat function and just have images and links? Yes. You can do as much or as little live chat as you like or we can switch it off all together.

• Can I use Zoom/ FaceTime from my booth? There is no need for visitors and booth holders to run multiple engagement platforms. Video and audio is integrated within the virtual show chat function. Alternatively, you could add a link on your booth to your own hosted zoom events. You could also have a link to allow visitors to book a private slot with you to discuss their collecting needs or interests.

• Can I put my own face and/or body behind the stand? A choice of template avatars is available as standard. You can also choose not to have an avatar but just to have your booth and images/ links. Your face can be made available in the chat function if you include a photo to upload to your profile as part of your booth build. If you would like your own custom avatar, there is a cost associated with this.

• Who builds my booth? For Premium, Standard and Society Booths, you can build your own booth, giving you full control of graphics, links and reps. A guide will be provided. The PTS & Stampex Team is also on hand to support. For Simple Booths, the PTS & Stampex Team will build your booth for you.

• Do I need to be available 24 hours a day for three days straight? You can choose what hours you are available depending on which time zones you’d like to serve. You can also have multiple reps on one booth so you could handover to another. Alternative, you can choose to have an “unmanned” booth.

• Will I be able to see how many referrals my own website/ eBay store is getting from my booth? We recommend booths track their own acquisition from Virtual Stampex using their own insights tools (e.g. Google Analytics)

• Can I share a booth?  Yes, you can! We just need to have one PTS Member contact who will lead on all of the coordination as each booth needs a Primary Booth rep. The Booth Name will be “Member 1 / Member 2” for example “XY Stamps/ AB Auctions”. Both PTS Members / Teams will be set up with booth admin status to enable chat, status, bookings etc. You can split images and links across your two businesses.

• What do I need to do to get ready for Virtual Stampex?

  • Book your booth, prepare the files, images, links etc. for your booth

  • Prepare what you will need for the show itself e.g. staffing to help with chats, extra/ new stock loaded onto your store, updated website to link visitors to, updated brochures, a pre-recorded video etc.

  • Ensure your own technical set up is suitable including audio/video and internet speed

  • Follow guides and build deadlines which the PTS & Stampex Team will provide

  • Attend a training session on the basics of how to run your booth including how to chat

  • Market your attendance at the show

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Booth Pricing

• Can I have two booths or three? Yes, you can choose if you would like the two booths together or separated along the scrolling floor, left or right.

• Are any discounts available? We have already made price reductions to Booth Hire this year. We do not offer any other discounts or offers on booth pricing or add-ons.

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Technical/ Data

• Has the chat feature been improved this year? Yes, there have been some developments made to the chat widget and we have a new Chat Guide which we will issue to all booth holders ahead of the show. We will also help visitors understand more about how to get the most from the Live Chat feature.

• Do I need to download Zoom or an app to be able to use the booth’s Audio and Video functions? No, text, audio and video functionality is all built into the Virtual Stampex experience. There is no need for any software download for booth holders or visitors.

• Are there any issues with download speed or bandwidth issues if there are so many booths, files and webinars all live at the same time? There are no loading or bandwidth issues on the Virtual Stampex side. Issues of slow downloads, delays in interactions or frozen videos are on the side of the user and their internet speed. Users may be booth holders, Stampex Talks hosts or visitors. We recommend all booth holders and speakers check that their internet speed is suitable for activities like live streaming TV and watching YouTube channels. Visitors will also be advised that their Virtual experience may be slow if they have a poor internet connection on their device.

• Is Virtual Stampex GDPR Compliant? Virtual Stampex is hosted by vFairs.com. vFairs.com’s data privacy SLA states that vFairs will constantly ensure the use of the latest state-of-the art technology and procedures at its disposal to guarantee the security of the data hosted. Booth holder information will be held as per The Philatelic Traders Society Ltd. data privacy policy. On registration, visitors will agree to the terms and conditions of attending the virtual show which will include information on how their data will be used. Individual booth holders are required to meet GDPR compliance on data exchanged on their own booths including chats.

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PTS Membership

Yes, you need to be a PTS Member to take a booth. This ensures all booth holders are vetted and approved so we can ensure the philatelic integrity of the Stampex brand. We want visitors to know that they can trust those they are buying from, selling to, or getting advice from. The PTS can also help facilitate any issues between booth holders and visitors, giving all parties peace of mind. If you are a philatelic society, provided you are recognised within your national society body,  you can take a booth. If you are not sure if you need to become a member, you can contact us at info@thepts.net

You can apply here: https://www.thepts.net/apply-today The process can take up to 3 months but we will endeavour to process applications relating to Virtual Stampex booths within 1 month. Your booking will be held in a pending state until your PTS Membership application is processed. If your application is successful, you will then be invoiced for your booth. 

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Payment Terms/ Cancellation Policy

After you have submitted your Booth Booking Form, the PTS will email you to confirm your booking and confirm your Booth Number. The PTS Team will then add you to the Booth Holders list on the website, and announce your attendance across social media, and in any upcoming PTS & Stampex Newsletter.

You will then receive your invoice for Virtual Stampex 2024. The payment terms is 14 days. As this invoice must be paid before the Show Build, if you submit your Booth Booking Form in the two weeks before 6th April, the payment term will be immediate.

Thank you in advance for paying your invoice on time. This helps the PTS pay their bills associated with this event on time too.

Due to the way this digital event is built, no cancellations/ refunds will be granted after payment for your booth has been received. You do not need to staff your booth during the live event, but your booth presence will still be visible and all promotions associated with your booking will still be published.